Blue Shield System Enhancements for Small Groups in CA

As part of Blue Shield’s commitment to improve the way they provide service to you, they are continuing to bring more customers onto our enhanced membership and claims system. Once the new system has been fully implemented, Blue Shield customers will be able to process and pay claims and enroll members faster and with greater efficiency. On June 1, Blue Shield is moving their small business clients with a July, August, and September 2014 renewal period onto the system. As of June 1, 2014, your clients will notice some changes. Changes for employers: Consolidated medical, dental, and vision* coverage billing with an improved format and a tear-off remittance slip. Customers will no longer receive separate bills for Dental HMO and/or vision* coverage they obtain through Blue Shield. New account number for billing purposes. New group contract number that replaces your current number. New subgroup billing number(s) that replaces your existing billing unit number(s). New employer service contact number. New payment mailing address. Access to our enhanced Employer Connection Plus online system for account management. Delayed June 2014 client bills. Please note: June 2014 Blue Shield bills will be mailed the last week of May, and they should receive them the first week in June. Our standard 30-day grace period for payment will extend from the date we actually produce their June bills. Clients’ June bill will be the first one generated by our newly enhanced system. The June bill will not reflect outstanding balances or adjustments from May, so please have them pay their May bill as usual. Our Producer Services team will work with you to resolve any open balances. For...